Privacy Policy
What personal data we collect and why we collect it
This website collects essential personal data (name, email, phone, and how you found us) via our contact form (see below). We ask for this information for customer service purposes: so we can book an intake call, to answer any questions clients may have about our services, and to book an appointment with one of our counsellors. Contact information is deleted from our website page after 3 days.
We do not collect any personal data about visitors to our site.
We do not use the information submitted through our contact form for marketing purposes and we do not keep nor use email marketing lists.
As no form of electronic communication is secure and may be intercepted by others, we ask that you guide yourself accordingly.
Unless otherwise required by law, we will not disclose personal information without your consent. If you have any questions about privacy, confidentiality, and the limits to confidentiality, as governed by legislation, as well as the College of Alberta Psychologists and the College of Alberta Social Workers, please email us.
Media
Our website does not allow users to upload media files.
Contact forms
This website collects essential personal data (name, email, phone, and how you found us) via our contact form. We ask for this information for customer service purposes: so we can book an intake call, to answer any questions clients may have about our services, and to book an appointment with one of our counsellors. Contact information is deleted from our website page after 48 hours.
We appreciate the importance of privacy and protect the confidentiality of your personal information and correspondence. Please do not include personal details about your mental health on the contact form or in email correspondence; we will schedule a confidential intake phone call with you.
Cookies
Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and to identify users returning to a website. Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
We use both session cookies and persistent cookies on the website.
We use cookies to enhance site navigation, analyze site usage, and improve our marketing efforts.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site, we will assume that you are happy with it. By clicking “OK” on our Cookies website banner, you agree to the storing of cookies on your device for the described purposes.
Analytics
We use Google Analytics to track and increase our website traffic, improve the user experience for visitors to our website, and ultimately better reach and serve clients who can benefit from our mental health counselling services.
For more information about how Google Analytics collects and processes data, please see:
With whom we share your data
We do not share data collected via this website with any third party.
How long we retain your data
We collect essential contact information (name, email, phone, and how you found us) as conveyed via our contact form. We ask for this information for customer service purposes: so we can book an intake call, to answer any questions clients may have about our services, and to book an appointment with one of our counsellors. Contact information is deleted from our site after 48 hours.
Where your data is sent
We do not transfer our site data outside of the European Union.
Contact information for privacy-specific concerns
Unless otherwise required by law, we will not disclose personal information without your consent.
If you have any questions about your privacy, confidentiality, and the limits to confidentiality, as governed by legislation, as well as the College of Alberta Psychologists and the College of Alberta Social Workers, please email us.
How we protect your data
We use technical measures to protect our users’ data, including security measures such as two-factor authentication and staff training in data protection, client privacy, and confidentiality.
Industry regulatory disclosure requirements
As mental health professionals in Alberta, we are regulated by the College of Alberta Psychologists (CAP) and the Alberta College of Social Workers (ACSW).